Terms & Conditions
A legal disclaimer
The information provided here is for general guidance only and does not constitute legal advice. It is intended to help you understand our Terms & Conditions and how this website operates. For advice on legal obligations or disputes, please consult a qualified legal professional.
Terms & Conditions - the basics
These Terms and Conditions (“T&C”) govern your use of this website and the services offered by Diego Trey. By accessing or using this website — for browsing, requesting information, purchasing services, or downloading content — you agree to these terms.
These terms are tailored for a creative professional offering services primarily online. The scope includes: creative consultations, commissioned work, digital resources, and design deliverables.
PAYMENTS & REFUNDS
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Booking and Deposits
A non-refundable deposit of typically 30% of the agreed project fee is required to confirm any booking or order. The remaining balance is due upon delivery of final assets or within a mutually agreed timeframe. -
Payment Methods
Payments can be made via bank transfer, PayPal, SWIFT, or as otherwise specified in the invoice or agreement. -
Late Fees and Non-Payment
If payment is not made within 14 days of the due date, a late fee of 2% per month may apply.
Failure to pay outstanding amounts may result in suspension of service or content access. -
Refund Policy
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The initial deposit is non-refundable.
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Partial refunds may be issued at Diego Trey’s discretion before work begins or materials are delivered.
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No refunds will be granted once final deliverables have been approved or downloaded.
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In the event of project cancellation by Diego Trey, a full refund (including deposit) will be provided, or alternative arrangements may be offered.
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Contact
For any questions regarding these T&C, payments, refunds, or other policies, you’re welcome to get in touch via the website’s contact page or the contact details provided.